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OtherGuests’ experience is our top priority and we go above and beyond to make sure they have a memorable stay.
We want to make sure that every traveler feels like they are being catered to and that their needs are being met. We provide world-class customer service and local expertise to make this happen.
The apartment is spacious and looks just as it is in the photos. The beds and sofa were comfy, the wifi worked well and was reliable, and there was a good supply of cutlery and plates. Our check-in was super convenient, and we were messaged in the morning by Marcela to ask if we’d like to get into the apartment earlier, which was really helpful. There was occasionally loud music late at night (usually 10pm – 1am at the weekends) from other apartments – worth being aware of if you’re a light sleeper. When we arrived, we found leftover food that had gone moldy and was attracting flies. This was in a high-up cupboard though so I can see how this was easily missed by the cleaners. We told Andrei and Alina who were really responsive and immediately arranged for the cleaning team to take care of it. There were a few other things that could have been cleaned more thoroughly, but overall it was a comfortable stay.
